Best Practice Applications. Total Client Focus.
I am passionate about helping leaders and their teams improve their success. I am an experienced executive coach, have helped organizations of all sizes and industries, including government and non-profits develop and implement strategic plans, and have designed and delivered many employee surveys as a vehicle of discovery and improvement. I am an experienced project manager and have helped bring many projects back on track and to successful completion. I provide training directly to clients and as an adjunct professor at Portland State University on project management, business analysis, service design thinking (customer service), Lean, and process improvement.
I graduated with a BS in Industrial Engineering from Oregon State University (OSU) and completed advanced training at the University of Idaho and Stanford University. I have successfully been examined as an ISO 9000 lead auditor by the Governing Board of the National Registration Scheme for Assessors of Quality Systems (also known as the IQA) in the United Kingdom.
I started my professional experience in 1976. I held leadership or officer positions with the Aluminum Company of America, PACCAR (owner of Peterbilt and Kenworth Class 8 truck manufacturing companies), Portland General Electric, and Mutual Health Systems, Inc. (a dental services health care company, now part of InterDent, Inc.).
In 1991, I launched Olympic Performance, Inc.
I am an accomplished programmer, author, and trainer. I developed two computer programs marketed nationally: Fixed Asset Depreciation and M105D. I created a 360-degree leadership assessment instrument titled Management 2000 and authored a training module titled Managing Customer Expectations, incorporated in the Partners for Quality national standardized Community College curriculum. I developed certificate programs for Portland State University including a five-day course titled Creating Customer-Centered Organizational Excellence and a ten-day course titled the Business Analysis Certificate. I also teach several courses in the Project Management Certificate and offer a fully asynchronous Project Management series for the University. I also deliver customized training both through the University and through OPI on service design thinking, customer loyalty, employee loyalty, Objectives and Key Results (OKRs), and Kanban Agile/Scrum. I am certified by the Franklin-Covey Institute to teach their 5 Choices program.
In 2009 I published a book titled Action with Traction about strategic planning and operational execution.
I am an experienced presenter and facilitator. For example, I was a keynote presenter to over 500 franchisees of the Papa Murphy’s company about Customer Loyalty and to the Alaska Telephone Association about Member Loyalty. I have facilitated planning and problem-solving sessions for large and small organizations and facilitated strategic planning and operations planning for wide variety of organizations.
In February 2019, Oregon State University inducted me into the Academy of Distinguished Engineers. The Academy award recognizes alumni for “sustained and distinguished contributions to the profession, the field, the university, or society at large.”
I am a past chair for the Washington County Community Action Organization and a past chair and current member of the Oregon State University Mechanical, Industrial, and Manufacturing Engineering (MIME) Industry Advisory Board. I have been chair of the Clackamas County Budget Committee, vice-president of the TTS Youth Competitive Soccer Club, and chair of the Tualatin Americans with Disabilities Act Board. I am a former City Councillor for the city of Tualatin, Oregon and served on the Tualatin Budget Committee, Tualatin Development Commission, Washington County Cooperative Library System Board, and the Tualatin Core Area Parking Board. I am past chair of the Tualatin Architectural Review Board and past president and director of the Portland Chapter of the Institute of Industrial Engineers.
When I am not working, I enjoy photography, travel, and walking half-marathons while my wife runs full marathons. For over 20 years I coached competitive youth soccer, first for Southside Soccer Club and later for Westside Timbers Premier Soccer Club. I also coached soccer at Tigard High School and later Tualatin High School. Now I am an avid soccer fan.
I am happy to meet with prospective clients and explore your needs. If there is a fit, I will provide you a proposal.
A-dec, Bonneville Power Administration, Chemeketa Community College, Chicago Title Insurance Company, Cadmus, Cintas Corporation, City of Beaverton, City of Eugene, City of Forest Grove, City of Portland, City of Salem, Clackamas County, Clean Water Services, ConMet, Cowlitz PUD, Energy Trust of Oregon, Erickson Air-Crane Inc., Fairdale Nursery, FEI Company, Gerber Gear (Gerber Legendary Blades), Gold Dust Farms, Infocus Corporation, Ingredion (Corn Products International), Intel, Lam Research, Langley Investment Properties (Ashforth Pacific), Learning.com, Marion County, Matanuska Telephone Association, Mitsubishi Materials Corp. (Mistsubishi Silicon America / Siltec), Moonstruck Chocolate Co., Multnomah County, Nike, Inc., Northwest Natural, O'brien Dental Lab, OIA Global, Oregon Health Authority, Oregon Health Science University, Oregon Humane Society, Oregon Institute of Technoloygy (OIT), Oregon Metro, Oregon State Bar, Organically Grown Company, Papa Murphy's, PeaceHealth Medical Goup, Portland General Electric, Port of Portland, ProSchools, Puppet, Rejuvenation Hardware, State of Oregon (various agencies including Department of Administrative Services, Department of Agriculture, Department of Energy, Department of Environmental Quality, Department of Human Services, Public Utility Commission, Water Resources Department), Tektronix, Inc., The Standard, Three Rivers Regional Wastewater Authority, Unitus Community Credit Union, USDA Forest Service, Wacom, Waggener Edstrom, Work Systems, Inc. ,and more...